Let’s power your future together
From the business case to the realization of your ideas: As a leading consulting firm for strategic transformations, we are a trusted partner for our clients — and our employees. Responsible, high-performing, and always putting people first. #WeAreWavestone
We support you in achieving your personal vision. Because we believe in employees who want to accomplish great things and work enthusiastically on their professional topics and personal development. As a global company, we offer you a dynamic environment with real interest in your goals and a variety of opportunities to advance your passions. Do you want to grow with us? Then become part of Wavestone as …
2nd Level Support with German
Full Time
Romania
Experienced Professional
Hybrid
Your Tasks
- Act as a point of contact for second-level support, ensuring timely resolution of CMS-related issues
- Analyze and resolve application and system incidents, contributing to service reliability and user satisfaction
- Provide user support and configuration guidance across a distributed editorial environment
- Escalate complex or unresolved issues to internal experts or external vendors as needed
- Collaborate with cross-functional teams to address requests and ensure smooth operations
- Follow internal processes and service level agreements (SLAs) to deliver consistent support
- Utilize standard ticketing and collaboration tools such as Solution Manager and GitLab
Your Profile
- Proficient in German (minimum B2 level) and fluent in English, both written and spoken
- Experience in second-level support or application management services (AMS)
- Solid technical understanding and interest in Content Management Systems
- Familiarity with incident management processes and service-oriented environment
- Interest in CMS-related business processes and user support
- Strong communication and interpersonal skills, with the ability to collaborate across teams
Your Benefits
- Career model: For us, a career that is individually tailored to your needs means individual development opportunities in line with your vision and at your pace. Our PERSONAL GROWTH MODEL supports you in this, whether as an expert or entrepreneur.
- Continuing education: Let's grow together! Stay up to date with over 200 training days per year in our Academy, or continue your education through certification courses or a part-time Master or MBA.
- German classes: We encourage you to learn a new language, as it will be useful for you in your career development.
- Leadership culture: Respect, appreciation, and the highest level of expertise are the key elements of our "Coaching & Leading" leadership model. This means that your individual goals and Wavestone's corporate goals are perfectly aligned.
- Mobile Work: Flexible, mobile working is part of our DNA. With our Mobile Work Policy, we offer you the right framework to work remotely. Plus, via our offices, we offer attractive contact points for personal exchange.
- Me-Time: We provide tailored vacation days, that will be increased every year (max. 30 days) based on your seniority within the company, as well as flexible working hours. Because life next to Wavestone also counts for us.
- Private Health Insurance: You are important to us; such is your health. We provide you with the appropriate framework that covers the essential health benefits needed to maintain your health.
- Multi-benefits Platform: As flexibility is in our DNA, it also translates into our benefits. You have the option to decide how to spend funds allocated for monthly benefits depending on your needs (meal tickets, gift vouchers, cultural vouchers, holiday vouchers and even subscriptions to sports clubs).
- Mindfulness & Health: The Mindfulness Community offers mindfulness training and regular exchange.
- Events: Numerous events for networking and celebrating are simply part of our Wavestone life.
